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| - I stayed at the luxury suites from 9/5 to 9/7/11. The deal was booked on travelzoo, with 2 passes each to wet republic and pure night club. When I was booking this hotel, there were better deals with other hotels, but the determining factor for me were these passes. The check in was smooth, and the rooms were great.
Keep in mind that the rooms are super far, and if you want to grab something at a convenience store late at night, you have to walk all the way back to the MGM hotel lobby, and trust me, its a far walk!! Also, park in the MGM signature parking lot, not the MGM lot. the rooms are at the signature.
Upon check in, I was told to contact someone regarding the passes to the clubs. I left multiple messages and texts to the contact person (I know I had the right number because of his voicemail), but I did not hear anything back from him. I called the luxury suites number, but no one was able to help us out, other than giving me the number of the same guy. Not only this was terribly disappointing, but to top things off, My friend left his ipod in the room, and we called the very same day and a few other times, but no answer. After leaving numerous messages for a missing ipod, more than 10 days and still not a single phone call was returned. This is the first time that I had a bad experience with any Las Vegas hotel, especially since there were hotels just as nice at a better rate. This experience totally ruined our stay in Vegas, although we made the best out of everything else and had a blast, but unfortunately, its the bad things that stick. My friends and I will never book with luxury suites again.
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