This is the only place I would take my cats - those people who complain about the "Poppy cats" otherwise known as the rescue cats need to get over themselves! Without Bonanza Cat Hospital and the dedicated people there all of them would have been killed long ago at the so called "shelters" here in town! The staff there has NEVER been anything but wonderful and attentive to me and my animals - so maybe it was your snotty and rude attitude that was the problem, not the staff at Bonanza. Yes, sometimes you have to wait - there is only one Doctor and she is busy. There is only one receptionist and she is busy. They are busy because they are amazing! Dr S. remembers all her patients, she does her best to take care of every patient in a timely manner but, given that it is a vet office there are emergencies and some cats need more time to treat. If you want a caring, compassionate, vet this is your place. If you are impatient, a jerk or not compassionate enough to care about homeless/disabled cats please, go somewhere else.