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| - I have been renting from Hertz consistently since 1999, when you actually paid to be a gold member.Still being a gold member I like that I can reserve my car, walk out to the garage, see my name on the board and walk to the space and get my car. Every other time I have had no issue doing this mindless walk to the car, but during my recent visit oh how times have changed.I walk out to the garage, no name on the board, and whoa....no cars in the garage. WTF! Considering I just walked past about 75 people in line, inside, all I could think about was those people are SOL, cause there are no cars here. Where are the cars? I reserved this thing a month ago. I go to the little gold booth area and they start the tap dance, blah blah, yada yada, oh your car is coming, they are finishing prepping it now.Just go wait outside there and we will bring it around to you. Waiting, waiting, waiting....finally here it comes and when they said prepping they were putting that mildly. This thing was wet from the car wash. We threw the bags in the trunk and thought lets get out of this place before they take the car back and give it to one of those poor souls in the line inside. I did get the Nissan Maxima just for comforts sake since I knew we would be driving quite a bit.By the time we made it to Hendersonville, NC, we knew something was really wrong with this car. It was pulling to the left and the passenger side door would not close properly. Upon further inspection, it appeared as if the car had been in an accident, because the door moldings were different colors. There were sunflower seed shells all over the floor in the back and some under the drivers foot area. But damn, these people rented me a wrecked, should not be on the road car. This car was not safe, but were 2 hours from Charlotte by now. I called to express my concerns over the car (had to leave a voice mail - 3 more calls and each time I had to leave a voice mail, they never pick up the phone) When I received my return phone call I was told that I could try and call Asheville Hertz which is not corporate to see if they have a corporate car they could switch out. Now they want me to do their work, no way I am not doing that. I told the representative that they need to make the calls and arrange for a new car. So she agreed and said she would get back to me. Two hours later, I called and left another voice mail. The representative finally called me back, and unfortunately I missed the call, but her message was "I tried calling you but a man answered and said I had the wrong #". Ok dumb dumb, that would mean you dialed wrong because my number is on my rental agreement and my voice mails. I'm getting pissed now. Now there rest of her voice mail goes like this " I could not get you another car, the Asheville location does not have any corporate cars, so I would advise you to call roadside assistance and have them tow you a car and switch the car out." Many expletives by me....@#$%^&* Is this person kidding me. So just to put it on the record, I called roadside assistance to tell them this ridiculous thing that the Charlotte Hertz wants the to do for me and they were...."we don't do that unless your in an accident or the car is broken". During that conversation with roadside assistance you could tell that they knew Charlotte Hertz was just trying to dump me anywhere other than dealing with the issue. Roadside assistance agreed that the car should have never been in service with a faulty door, but unless the car was un-dberivable, they would not come to assist in this matter. I was fine with the outcome with roadside assistance, but I wanted it on record the stupidity that Charlotte Hertz wanted me to do.There was another gentleman at our hotel who also had rented from Hertz (probably in that long line I saw), and said it took him 4 hours to get a car. It seems that between FEMA renting cars to go to SC to help the flood victims and the Nascar race, Hertz was scrambling to get cars for customers who had already reserved cars. I was not going waste anymore time on dealing with this whole car fiasco until drop off. During drop off we were met with a fantastic customer service professional by the name of Tenille. I explained to her the situation and what had happened. She could clearly see that there was something wrong with this car. In less than 3 minutes she was writing on the windshield some Hertz coding to take the car out of the rental pool. Tenille was extremely professional and apologetic about how this issued was NOT HANDLED. I told her my most concern was that if I had been in an accident, I had no idea what the integrity of that passenger side door would have been, and she totally agreed. Tenille did a price adjustment to the rental of 50% which I am sure was probably her maximum allowed amount. I certainly appreciated her making the adjustment, considering my aggravation and valid concerns.
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