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  • My frustration varies from store to store. I'll go to the Pineville location and the staff is very attentive and friendly. I've been to this (University Charlotte) location several times, the usual guy, Logan, is very friendly. However, three times I've been here and an older man has served me, seems less interested in customer service and more interested in speed. Last time I was in he finished my bagels and wrapped them, tried to hand them to me without saying anything to me or looking at me. I asked if he could place them in a bag and he said "no we hand them to you, the cashier can bag them up front"... Confused as several locations and many people at this location have no problem bagging the bagels before handing them to me. The last time I was in, same guy, same inattentiveness. And it appears based on how he talks to the staff that he is in a management role now, attitude reflects leadership. It looks like I'm in the market for a new bagel place, a shame because Bacon Scallion cream cheese on a Sun-dried bagel was my go-to start to my day.
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