On 9/16/17 I had a Furminator bath and brush done for my Siberian Husky. Now, he only shades once a year, but when he sheds.....HE SHEDS. So I expect PetSmart Grooming to really come through for me only 2 times a year (I got lucky since he only shades before Winter and before Summer)
So, on this day I had Autumn do the service. I booked online, but I was not able to select any other groomers. Her name was the only one that populated. I went ahead and booked it since I needed it done for a vacation we were taking. When I picked him up, he brushed against my jeans and I had a clump of hair. I knew this wasn't going to be good. By the time we got home, our car was COVERED with dog hair. Now, he's 7 years old and we've been taking him here since he was a puppy, and I've never seen it this bad (only once before I had to get an extra brush).
Called and spoke to Charlene (store manager) and she was VERY professional. Refunded the $64 and also gave us a complimentary Furminator for next time. She said "you know you didn't brush a husky well unless you're WEARING their fur". Ain't that the truth. lol
Took him back in this weekend on 10/14/17 and had Sylvia do his groom. (She was recommended by Charlene as the "preferred groomer"). Oh MYYY did she ever do an awesome job. Thank you Charlene and THANK YOU Sylvia for doing a fantastic job on our little boy. He will definitely be coming back to see you and thanks for doing such a great job. I recommend EVERYONE to request Sylvia.