I've been a member for almost 1 year now and feel comfortable leaving a review of the services. The facility itself is very professional, simple and well decorated. The rooms are very calming, clean and quiet. The therapists themselves are very varied in their techniques and skill levels. I have tried 5 different therapists before finally finding one who is AMAZING. The first therapist I had was TERRIBLE and I felt like i wasted my money. The good thing about this facility is that there are many therapists on staff so if you don't like one you then you can try another. The other therapists were good for first timers or clients looking for a non-aggressive relaxing massage. I enjoy high pressure deep tissue massages and I finally found an amazing therapist who I exclusively book appointments with.
I had a couple of negative experiences where I got 2 eye stys immediately after my massage. I noticed on both occasions that there was residue black eye makeup on the face towel where I lay my head. I don't know if the face towel was reused but I also understand that mascara and eyeliner don't wash out of white towels so I just assumed that the towels were fresh at the time. I also did not request to have them changed because I didn't want to be rude so that was my mistake and I can't prove that the towels were reused so I won't fault them for that.
In summary, if you have signed up for a membership then take the time to really try different therapists and find the one that is right for you. The staff are very polite and professional. The value is great if you go for regular massages but only if you have a great therapist.