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  • I won't be going back anytime soon. We have ordered from Papa John's numerous times in the past and they generally do an OK job. However, my last few visits to Papa John's the customer service has been poor and the pizza has been cold,soggy, and inedible. On this particular occasion I placed a phone order to be picked up at 4pm. I thought 50% off, can't go wrong with that. So I ordered pizza for everyone. 1 large thin crust pepperoni, sausage, and bacon. 2 medium original crust pepperoni pizzas. I Arrived at the store at 403. The store was empty but the empoyees were busy. I waited by the front counter even tho several employees looked at me not one acknowledged I was there for 5 minutes. Finally, a employee came up to the counter and assisted me. As a I paid for my order and grabbed my pizzas I noticed that the top boxes were hot but the bottom box was cold. I asked the cashier if the pizza was sitting out very long and she replied " I'm not sure but I don't think so". I opened the cold box of pizza and the pizza looked unappetizing and old. The employee offered to make a pizza replacement. So I was left with the decision to wait 15 minutes for one new pizza and allow the two other pizzas to get cold. So I made the decission and waited. Once my pizza was ready I headed home. The large pizza was good the two pepperoni pizza were absolutely terrible. The pizza were now cold, soggy , and once again unappetizing. No one ate the pizza and they went straight to the trash. There are a variety of pizza restaurants in my neighborhood and even though they do not offer 50 percent off. I still consider them a better option. I won't be going back to Papa Johns anytime soon.
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