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| - I would give a negative rating, if allowed. This location used to be just as good as others, but it has fallen apart in the last few months about the time the employees stopped wearing name tags (which I always find is a bad sign). Several months ago I went in on a Sunday. I ordered a medium #5 with no cheese which has both turkey and ham on it. Between the 2 meats, the server only put 5 slices of meat on the sandwich. When I complained I was told that the sandwich was made to corporate standards and if I wanted more meat I would have to pay for it. A medium is an 8" sandwich, so he basically had putt he slices flat end to end to cover the bread. There was another employee there, so I complained again and was told the same thing. Then I was told there was nothing I could do about it. So I said yes there is, and I walked out.
I didn't go back for a long time. Then I stopped in during lunch on a weekday and had no problems at all. So when I wanted a sandwich yesterday it didn't cross my mind that there would be a problem again. Boy was I wrong.
On Sat, 9/10 at about 1pm, I entered this store which looked deserted. There was music blaring from the back room which had no business being playing in a family establishment. I can't imagine walking in there with small children to that kind of music. Someone poked their head out to say they would be right there and ran into the back again. So I waited and the music finally stopped. Then another guy comes out of the back and asks me what I want, while putting on gloves without washing his hands. So I said "I would like a med #1 on white and a med #5 on wheat with no cheese". He responds by saying "Ok that's 2 sandwiches on white". I said, "That's not what I said at all. One is white and one is wheat." He says, "Well first I need to know what size they are before I can help you." So I said "I already told you the sizes of the sandwiches. I was very detailed when I placed my order." At that point I was told that he can refuse service to anyone he wants, whenever he wants, and he doesn't like my attitude so he won't be serving me. My mouth hit the floor!!! You are the one not doing your job properly, but you are going to refuse to serve me? I decided not to say what I was really thinking, but I walked to the door and told him that this was the second time I had been treated poorly at this location. His response was to tell me that I was 86"d!!! And to tell me he doesn't have to take this abuse from me. ??? The reality is that the order would probably have been a disaster if this ridiculous altercation hadn't happened.
I went down the street to Jersey Mikes, where I was treated like a valued customer, not an intrusion to their private party. Also something to note, this store was deserted during lunch hour on a beautiful Saturday, but the Mike's location had several tables full and lots of people in line.
So I am now infamous for being 86'd by a teenager from a Port of Subs because he couldn't figure out my order. He probably just did me a huge favor. Trust me - stay away from this location.
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