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  • published review 11/28/17 Purchased small pieces of furniture from Ashley in store and online in the past 2 years. This time I ordered a headboard, Nightstand, mattress and box spring online for my 6 year old son. Had a bed frame but their delivery person could not attach to headboard. Purchased a universal bed frame from a local store that had good reviews (the ones in Ashley were overpriced and had poor reviews ). No handyman was able to attach the bed frame to the headboard as the holes do not line up. Called several times into Ashley to find out I need to contact a different department- so I did spending hours on hold cumulatively. Finally a supervisor agreed to send the delivery team back out to see what could be done. No word back- had to call in again with no help. Now I get a call from Ashley stating they are sending me a new headboard and will not be delivered or 3 weeks. Cannot return merchandise and in all this downtime it went on sale and Ashley will not honor the sale price. Sons room will be a mess for a month. Have never been treated so poorly as a consumer!!!! Never will shop here again and now calling my credit card company for help. Hire some competent and polite staff Ashley!!!!!!!
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