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  • I hope bestbuy reads this. I really do. The location is as bad as their customer service.I usually don't care. I've got money and they have a product and there should be no in between I figure but yesterday I was very angry. Where to start. I've been going there for years and usually it's excellent. I go in and out without any problems. So where to begin.. ok so I went on December 28th and was after a boxing day sale on Norton and so I bring what I thought was the right one to the counter as I figured I'd rather pay with cash. I go there, try to find it in the store which no one approached me to give me any sort of help. Nothing but indians working the floor, all they did was talk to their co-workers. After 5 or so minutes as I haven't been to bestbuy in a while and it looks like they changed the store layout subtly as I remember Norton being right out in the open in one of those displays I thought I found it as there is a few new kinds of Norton available that I didn't know of. I thought it was just "antivirus, internet security and 360" without going corporate or small business. So I bring it up to the counter and I get served BUT, now this is my favorite part. Want to know why this gets a 1 star this is it. This short skinny middle eastern or indian girl around 12:30pm on December 28th near the door (there was 2 cashiers and the other looked kind of fat I didnt look for a name tag). I'm mentioning this because it's important. She scans the Norton and says oh that will be 180$ which I had no idea there was Norton for that much. I explained I bought the wrong one and she just says oh. Her english seemed fine. No accent like she was fresh off a plane... she just says oh in a quiet voice., didn't offer to get me the right one, didn't buzz anyone. NOPE just went on her f****ing cellphone. Some people have the hardest time finding a job and I swear she just got the job because of her ethnicity. I advise Bestbuys higher ups to fire the manager at the one outside of Scarborough town center. I can imagine after christmas we're all a little tired but that is no excuse. The people allowing applicants to get a job there is also to blame. I ended up buying Norton online so that little franchise doesn't touch my money. I will only go there if I'm absolutely desperate for a product. I hope walmart makes that bestbuy go out of business and they have to move. They are renovating and getting bigger so look out. So ok that, the staff doesn't care. We've established that. They sell electric guitars too and some of them are missing small pieces and some have strings broken off of them and they just hang from the guitars so they can get scratched and end up being returned to the companies and or sold as B-stock simply because Bestbuy isn't the place to sell guitars. I can wager 100$ that none of them know what standard tuning is, how to replace a string and or tune a guitar. A quality guitar they have to tune them every 2-4 weeks. One fender acoustic guitar needed a trussrod adjustment badly too, otherwise unfretted notes (where you press down with your fingers) buzzed like a hornets nest. Doubt it was a warped neck and kudos to bestbuy if it was. So seriously bestbuy stick to dvds, cameras and crap guitars aren't for that location. Go on kijiji and buy used guitars some people really take pride in what they sell. That and for guitar strings "stringsandbeyond.com" I highly recommend. **update** so my neighbor wanted a printer and I had to go back to this "crap hole". I walked around twice on a not so busy Wednesday afternoon and I had to walk around the really bad smelling store twice before someone finally helped me. Just close the damn place down if you don't want to hire employees to service people. This is why target and zellers went under oh and buy some febreeze. If I want to smell body odor I'll go in a gym changing room.
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