I had been a customer here years ago and have since moved back to Chandler. I came back to Mixtures because of Lori. She is very knowledgeable in bio identical hormones and the staff has always been very helpful. I called to refill my prescription and told them about the bad reviews on here that I was shocked about because I have never had a problem. Brittany said they had gotten a new system and they were having a lot of difficulty with it during the time the other reviewers had posted. Hey, that happens to every business, takes a while for the bugs to work out.