I wish my second experience with them was as good as the first. I gave a 5 star review for the first time I used them. Sadly, this one would've been a one or a two. The movers were professional, but really slow. During my first experience, the movers cut 15 minutes off due to some minor delays and they stopped the clock a few minutes before they were done. This time, the two guys took almost an hour to get my couch out of my condo (I had warned the company that the couch would be a tight squeeze) because they tried several different methods before succeeding. I hired professionals because I figured they'd have the experience to do it reasonably quickly! Not only did this really ramp up the overall price, they finished right in between two 15 minute intervals and did not give me any break in the time cut off. There was also a long period of time that I didn't see one of the movers. I kept thinking 'there really shouldn't be much more,' but then the same guy kept bringing in more and more knick knacks, etc one by one. (Knick knacks that I had actually helped them load.) The move cost me over $100 more than I expected. It was just under $550 to move from a 2 bedroom (only one of bedroom had furniture; the other had a one-piece elliptical) less than 10 miles to a 3 bedroom house. A friend of mine just paid $450 to move a family of SIX about the same distance with different movers.