I had a regular falafel wrap from here which was very reasonably priced at just over $5 and was a decent size; my colleague got the same. The service was a little slow around 1:45pm but it didn't really bother me.
We found out after ordering that the falafel does not include hummus as a "topping" which I have never heard of before; it's a staple ingredient in a falafel but apparently here it's an additional charge! We both paid debit and were charged a $0.35 surcharge (which seems unnecessary for a chain restaurant) so we couldn't just pay to add it on after. It's something that at least should be offered when ordering because it's an expectation.
The worst part though was the spiciness. I can handle the heat - I put sriracha on everything and generally love spicy foods so I asked for my falafel wrap with medium spice and I was almost dying as I ate it - I went through 3 bottles of water and could barely breathe, had the sniffly nose, watering eyes, etc. It was only because I was STARVING that I didn't toss it because I could hardly taste the other ingredients as the hot sauce was so overpowering. My colleague got the 'little spice' option and her mouth was on fire as well.
It's hard to mess up a falafel this badly, but luckily the price lessened my sense of regret.