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  • I don't know where to start. I had a wellness plan, I took my dog in for routine checks ups often. Yet, was NEVER informed in any way that my TWO YEAR OLD dog was dying of renal failure and anemia. Never was even told that her blood levels were off during routine blood work that we did. Until one day she started to vomit constantly. That's when they told me to "run blood work" again... "Again" ... And that's when they told me she is in the last stages of renal failure!!! WHY WAS I NEVER INFORMED PRIOR?! She stopped eating & drinking in just a few days... She was dying before my eyes. Nothing anyone can do. I set up an apt to get her euthanized, when I show up... They tell me "The doctor is in a emergency procedure"... WOW!!! Really?!?? My dog is dying, & I have a apt to get her euthanized and they don't even have the decency to CALL me and tell me about the "emergency procedure"?!?! Atleast let me know, call and reschedule for a later time in the day! I ASKED to get sent to another location to euthanize her! The staff was extremely cold, (at BOTH Henderson Locations) they did NOT care about my dogs condition. They acted like I was a bother to them. No empathy or sympathy AT ALL for this dying animal. All they were good at was charging me an arm and a leg for my wellness plan and NOT doing their job. The WORST experience of my life. I now will only go to VCA Hospital... They were kind and caring when I took my baby in for a 2nd opinion. They actually CARED and did not even charge me a penny for my visit! My child is now dead... At a young age of 2. All bc banfield failed to tell me my dog is sick...I will never get her back...and banfield will never get me back as a customer.
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