We just bought a spa for our home, from just looking, all the way to installation, the entire staff were friendly, professional, patient and very caring. This esured our purchase. We looked at many other places in Las Vegas, but most were either horrible salespeople, or used spas!! This place has many years of experience, yes, buying a pool,or spa is not like buying a bag of tostitos! Be patient. All around great experience so far. Mark