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  • I would strongly advise anyone who is needing a customer service oriented print shop to stay away. They do not return calls, emails or even voicemails. Even if they mention they will call back, they don't. Couldn't even get something done, so I can't review the actual product or service. A companies true review should encompass both the product and the service. In this case the customer service is non existent. I brought up my concern about previous reviews to the Graphic Zone about past negative communication comments, however I stated I was willing to give them a chance. They blamed the negative reviews about communication and quotes on an old employee who they have since relieved of her duties. Don't believe this, because in reality, the service is still exactly as described in a few of the negative reviews on the web. Each time I did reach someone, reception was bad, so they would tell me they'd call back from a better line in the next few mins, never once did they call back. So i went to see them in person. Upon meeting and being reassured about the negative reviews, I couldn't even arrange for a drop off of the items I needed printed as they told me to arrive at the shop one afternoon between 4-5pm. Lady mentioned she would call me around that time to let me know when she was at the shop. In the event I didn't hear from her, I was informed to call them to ensure they were at the shop, so i did and no answer. Left a message and no callback. Furthermore, the email they were supposed to send with a quote never did arrive. I needed a local supplier for approximately 300-500 pieces a month. Calgary has several options for printing. Choose wisely and shop around. Avoid the Graphic Zone, unless you want frustration and a company that doesn't even do the simplest things a business should do, callbacks and follow ups(even when they say they will call back within a minute or follow up in general). Find a different provider. One Could also try Calgary Silkscreen, PS Graphics etc (many to choose from in the city) for your printing needs.
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