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  • Super bummed...we were optimistic to work with Farnsworth to have two new AC units installed. They initially contacted us back promptly and made an appointment for the following morning at 8am. Since we have no AC working currently in our home, in the summer heat, and six children, we were excited to get the process started as soon as possible. I took the morning off of work, since the appointment was early. By 11am, no technician had showed and I was searching for numbers to call. The technician did not answer the phone that he provided us, the VM was not set up and it hangs up. I then turned to the office number. I was asked to hold immediately and waited 3 minutes before someone was able to answer my call. When the woman answered she was unable to find my information by name or address, but the city helped her to remember that the tech scheduled to come to our house quit this morning! So she thought Joe might be on his way from Mesa...but he left quite a while ago and she wasn't sure where he was, so she would have him call. We were called back and told that another technician would be arriving in about an hour and a half. So my half day of work missed, has now become a full day. The technician arrived around 1-1:15pm in the afternoon. He said because it was 'so late in the day' they would not be able to place our AC unit order until Monday morning...and they wouldn't be able to pick it up at the warehouse until later that afternoon. So soonest would be Tuesday, but most likely Wednesday for an installation date! It is JUNE in Phoenix!!!! I should not be punished for their delay! When my husband called their office after the technician left because we have some valid concerns regarding the visit, we were told that all the people we would want to speak with have gone for the day...so we need to call back on Monday morning! As a business, customer service should be your TOP PRIORITY! I am shocked by the lack of service we have recieved thus far. Call your customer's when you're going to be late and understand that customers who have to wait an additional couple of days in a home that's just under 90 degrees, because of circumstances you as a company have created...they are not going to be happy.
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