We live in Las Vegas and frequently do mini stay-cations. The staff is always friendly, but today, we had an outstanding experience. People say first impressions are very important. Well, Ricardo (front desk), was so personable, friendly, informative, and professional. He had answers to every question, and had genuine interest in the nature of our visit. He asked enough questions to make awesome recommendations for dining and entertainment, right here at SLS. Hopefully we'll see him again, next time we stay here. Thank you Ricardo!!!!