This is my second time renting a bike from AZ Ride. First time was in Sept 2016. I think a lot of the reason I came back so quickly (I live in Chicago, have 4 kids and am busy) was because Marjorie, Gaylen and co made the process so easy and painless. So I can just catch a cheap flight in, pick the bike up with zero drama and zoom off in to the desert for 5 days on an amazing bike. Also I have a preference for European bikes so am happy that they have BMW's. Gaylen is golden for route info and tips. Bikes in tip-top condition..you cannot go wrong!!