I've been there 2x within a month for two different issues and found them honest ,reasonable and very quick to get the job done,each time I was able to wait without an appt.,but appt are preferred?? I also usually bring my own parts,which they gladly put into my car(providing they are the correct parts for the type of car you drive). I glad they are here,as I don't prefer to use dealerships for any of my cars..