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  • The Omni Charlotte is an immaculate luxury hotel that totally provides the Omni standard of service. I have stayed at this hotel on three separate occasions now, and each time I have been impressed. On my most recent stay, I arrived in Charlotte much earlier than expected; the wonderful front desk agent checked me into my room at 7:00 a.m.! The rooms are somewhat dated but still nicely appointed. As a Select Guest member, my Wifi internet connection was free (the hotel otherwise charges $9.95) and the connection was decent. I ordered room service - it arrived promptly and the food was great. Working out/hitting the gym while I travel is very important to me. At this hotel, you have two options: you can use the hotel's gym at no charge or you can go to the Charlotte Athletic Club, located in the same building, via a guest pass issued by the front desk. The pass costs $15. The hotel's gym is not what I have been accustomed to in four and five star hotels. It has a couple cardio machines and some free weights - if you want a full workout, you won't get it there. The Charlotte Athletic Club is a wonderful gym and is just as easily accessed as the hotel's own. It bothered me that I had to pay $15, however, to use the gym. The hotel should either provide its guests with a gym comparable to other hotels of its class OR using the Charlotte Athletic Club should be complimentary. Other than my frustration with the fitness aspect, the hotel is great, the staff are helpful and polite, and the location is superb.
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