So Hot Bagels has convenient locations, great food (especially breakfast bagel sandwiches), decent coffee (Kona), and just ok service. I stop here 2-3 times a week minimum and I can count on them messing up the order at least once a week. Last 3 mistakes were: not doubling the meat on the breakfast bagel when it was ordered (and paid) with double meat, putting regular ham on the sandwich instead of Taylor ham as ordered, and forgetting to include the coffee cake when it was ordered. All of these were on "to-go" orders - so be sure to check your order before you leave the store.
The quality of the food makes the mistakes easy to look past, but improving their service would definitely get them the 5 star rating they're capable of getting.