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| - Oh me oh my. This was a disaster.
I've had Japanese before, so I'm fluent in what the line between mediocre and outstanding is. And it's not merely in the food, its the dining experience. Its a collection of stimuli to the senses that produces a complete, authentic sushi experience. So let's talk about this establishment through each of the five senses.
Sight: the restaurant's aesthetic is very pleasing. With modernistic features in the lighting and dark oak wood accent, a definite pro. The food is well presented as well as the cutlery.
Scent: there are no particularly offensive scents, even though we were seated facing the bathroom. There is a mellow dampness to the atmosphere, likely from the constant tea being poured.
Aural: the constant chatter of other patrons gave the room a very social characteristic. Besides the occasional clunking of plates from the amateur at best wait staff, no binaural botch ups here.
Taste: mediocre. Sushi was average but the kitchen items were definitely below standards. That is if you even got to taste the food you ordered. I went with a party of friends, and while our sushi bar orders were fulfilled we received at best a fifth of our kitchen orders. This wouldn't be an issue because we just wouldn't pay for what we weren't served to eat but since we were buffet customers there were no repercussions for the restaurant. They could charge us the same amount while we argued with incoherent wait staff about what we asked for and what we received. After filling out more menus than I can count on one hand, we were still served just enough food to fill one of each of our palms. Completely unacceptable for a buffet which is meant to stuff you until you can't walk. A disgrace to any reputable business, much less a Japanese restaurant.
Touch: it felt alright. The cushions were appropriately soft and created a social environment, especially with neighbouring tables. Though the chairs had no support for the back, something I expect from a restraraunt of this caliber.
To sum up, do not get their buffet. While it may be an alright spot to eat, it is definitely not exceptional nor is it reputable unless you take pictures of what you order, what you received, and accordingly only pay for that much. The kitchen scams you of your order and you have no recourse due to a wait staff which purposefully acts dumb. Would not go again, would not recommend.
Please, do keep in mind, this is just my opinion. Many reviews here praise the restaurant. I'm only disappointed I didn't get to experience the Sakura many are enjoying on a regular basis. But do you really want to take the chance, hoping you're not thieved of your money or that you actually receive your order? That is your decision - regardless - good luck on your foody journey.
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