Called Goodyear Tire and Service on Saturday 06/21/14 looking for a set of tires for my wife's 2004 Jaguar XJ8. Spoke with Joe he was helpful in tire selection. I had been looking for a high end tire for her car that would do well in the AZ heat and sudden rainfall. After speaking over the phone 3 times I wanted to give joe the business. I showed up at 8:45am Sunday to have my tires installed like Joe and I talked about. They did not have me on the books and joe did not have my tires. He said I needed to wait an hour to have one of his techs drive to go pick them up. After being in the store and seeing the way things were run I chose to not do business with Goodyear Tire. I will also NEVER purchase goodyear product after this experience. Joes a nice guy but it takes more than that to earn my business.