I really loved this business. A cute little store with premium pet supplies - typically feed my cat wellness brand - no matter what they needed I always used to be able to find it.
So, I put up with inconvenient hours (Thursday and Friday are the only days they are open late enough for me to get there without leaving early - their abbreviated saturday hours overlap with my second job).
Then a while ago they stopped carrying the brand of treats I was buying for my cat. Fine enough, switched to greenies, products change. Then, they stopped carrying Get Serious - Which , my cat is a rescue, and occasionally she pees on my stuff because she freaks out. Okay. The product they replaced it with was not effective. I ate the cost of the bottle and purchased stuff from pet valu that did work.
Now. I have been trying to get a bag of Guardian Angel Pine cobble litter for three weeks. I first went in August 7th - my bad - I had not been paying attention and ran out. The person who was working wrote out the kind of litter I needed and told me it would be in the following wednesday. She wrote it down on a small piece of white paper, maybe the back of a receipt.
Then I went back on the 13th. I was told the product had not been ordered and there was no note 'in the book'. The person working suggested I try Boubah's pet store up the street. So I did. They have been closed for what appears to be months. I called the Next Day. I was assured the product would be in today. I left work 30 minutes early today to make sure I could get there before they closed - because my rescue cat - that one that pees on stuff? Yeah, she doesn't like any of the three alternatives we have tried in the mean time - which means she has been peeing on my stuff for two weeks now.
Today when they promised to order it they took my name and phone number.
I'm super pissed and disappointed. I do not understand how a business can be entirely out of a product they carry and stock 'regularly' for 3 entire weeks.