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  • 1 star is definitely more than this hotel deserves! From check in to check out the only good thing I have to say is the desk lady at check out was very friendly. 1st problem I booked through Hotels.com 8 rooms 2 nights each I then called the hotel to make sure rooms are linked together except for the 1 room we wanted that was smoking we obviously figured that was to be in a different tower. Upon check in I explained to the lady that when I called to verify my rooms the man I spoke with insured me even though we didn't pay extra for strip view we'd more then likely get it bcuz we booked so many rooms. Well nope the lady said no we can't do that ONLY BECAUSE our rooms were already reserved so they'd be together/ same floor. So we went to our room located in royal tower 2nd floor and it smelled so strong like they poured bottles of cleaner everywhere an our view was of a wall. So I called front desk an they moved us to floor 20 with the view of the roof. An come to find out all 6 of our rooms were on different floors!!! I'm sorry I feel like when I'm paying that mich for that many rooms we should be taken care of! Also was told via phone we'd get 2 vouchers for buffet for booking all the rooms (we were there for a wedding) an was told at desk that no they don't do that for anyone! An my non smoking room smelt like someone had just smoked in it. Also while standing by the stairs by registration a bell hop guy was pushing the cart an I was standing there & he rudely says : Can you move! As I was already moving for him but can't just walk over the other people!!! Oh an that was after they told my friend who had jst checked in: "were to busy you need to carry your own bags " then turned his back to her!!! 2nd for bachlorette party we were getting a limo to a strip club an waited out front well there was a man (middle age thin blk guy white limo ) says: they can't pick u up here but I can take u so we let him take us he gave us his # to call for a ride back an didn't answer an left us stranded!!! Rooms are outdated and the picture on the tv was horrible the only thing good was the comfy beds. I will never stay here again. It's worth it to spend a little more and stay at the Monte carlo (out fav hotel but they were to pricey this weekend) lesson learned. You get what you pay for!
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