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  • The only conversation we'll be having with anyone about this restaurant is how unhappy we were with this place. The reviews were good, the food sounded excellent on the menu, and we're generally pretty easy to please. We were promptly seated and we immediately ordered our drinks and an appetizer (we had looked at the menu online before we came and knew we wanted to order the pretzels). The server brought our drinks and walked away. Never brought us napkins, silverware, or appetizer plates. After about 20 minutes, someone came out from the kitchen and brought us our pretzels and nothing else. Still didn't have silverware, napkins, or plates. When I say there was no one else in the restaurant, I mean there was no one! No other customers except for maybe two people at the bar being taken care of by the bartender. So it's not like our server had other tables he was in the weeds with or taking care of or anything. It was only us. I had to get up and get us some paper napkins I saw on a counter by the bar, just so we had something to eat off of other than the table, as well as something to wipe our hands with. Our server came out of the kitchen but still didn't come by our table for another 10 minutes, which by then we were done with our appetizer that we had eaten off of napkins and had decided not to order dinner as we had planned to initially. If it had taken about 35 minutes by now just to get drinks and pretzels, we didn't want to think about how much longer it would be for burgers, etc. Finally he came to the table and asked if we were ready to order. Instead, we asked for our check and gave him our debit card to take with him. He promptly returned that, surprisingly. I am always a 20% or more tipper because I used to be a waiter and bartender for many years. This was one of maybe a handful or less times that I gave a 10% tip. It was directly reflective of the service, or lack thereof, we received. I felt 10% to be generous in this case, but I just can't bring myself to tip lower than that. All that being said, the homemade pretzels and beer cheese we ordered were delicious. Not worth going back for though. Won't give this place another try. Unfortunate because the food seems to be promising.
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