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  • Had an amazing experience starting yesterday (5/31/17) and ending with a release today in the Surgical unit for a total hip replacement. We arrived at 5:30 am for a 7:30 am surgery. My wife and I were greeted by the most pleasant lady I have ever seen at 5:30 AM!! The pre-op area where I was prepped by two efficient nurses who were also very upbeat and friendly. My surgeon and anesthesiologist then checked in with me and were super professional and explained the procedure expertly. Everything went very smoothly (and I have to say I was very nervous and apprehensive having never been in a hospital for anything at 75 years old!). I must have had contact with at least 20 people in the short time I was there from the various 'paper' staff to the Physical Therapist to both shifts of primary nursing staff, to the auxiliary staff (such as Blanca) and to a one, ALL super pleasant and efficient. I could name them all but am afraid I would leave someone out and that would be a disservice since EVERYONE was really great. I will say I was on the third floor Rm. 3410 so the powers that be can readily see all the people I interacted with. I will add that when people have issues, many (most) are caused by a person's attitude going in (again perhaps from tension and apprehension) but I decided that I was going in, while scared, to put the best attitude I could and it was returned 10 fold. I simply could not have had a more incredible experience. Thanks to everyone there at Abrazo Arrowhead for being such upbeat people in an atmosphere that might be hard to stay that way each day. Lastly, also kudo's to the main lobby volunteers as well as the admitting personnel who also did a great job. Sorry, one more, the food service and staff were also great and put out an excellent product.
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