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  • It's clear that the hard close tactics remain part of Andersen's DNA. We attended a home show and had a couple projects lined up including a large patio door. Just as I opened the door for a lady coming to quote a custom closet I got a call from Andersen's office stating that they did not want to hold the meeting we set if my wife was not present. I bluntly told the woman on the phone that if they wanted to pull the appointment from the calendar go ahead. She stammered and I simply hung up. I got a voice mail during the closet design appointment that the salesman was coming. He arrived later and between my annoyance and his smugness the meeting was short and terse. The coupe de gras was his email sent later that informed me they would not quote the project until they got an architectural drawing which, GET THIS, they would offer me a discount on. Let's see...you want me to pay for a drawing in order to get a quote on something I may or may NOT buy from you. On top of that the two other vendors that came to quote did not ask for a drawings. Yeah, my spidey-sense was tingling. As a 20+ year sales professional that started out in a boiler room I know when someone is trying to set me up for a hard close. I can also tell you the reason they look to employ these methods in a word - FEAR. They are afraid to walk away and let anyone else pitch you because they are convinced they will lose the sale. I notice the owner attempts to reply to nearly every review and claims they don't run their business this way. That's a load of crap.
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