| rev:text
| - I don't even know how to begin describing how awful the service was. You guys should know that I love to eat anything and everything, have a pretty good insight about the difference between good and bad sushi, and will forgive poor service if the food is good, and if there is at least and attempt at providing good service. Odaki does neither.
We were a party of 9 with reservations on a recent Sunday night. My boyfriend and I were the first ones to arrive (early). It took a few minutes to get someone's attention, and when I did, he seemed confused about the reservation. He eventually pointed at a booth in the corner by the window, and we were left to go over there by ourselves. The waiter did not come by and we sat there for 10 minute without menus or water, until the rest of my family arrived. Only then did the waiter come by, and only because my dad waved him over. When we asked to get the all-you-can-eat menu, the waiter seemed confused, as we were still waiting for 2 people (who were just parking their car), but is it so strange of a request to get a menu so that we can get a head start on ordering?
Our miso soups arrived about 10 minutes later and we ordered another sheet of food. However, the next bit of food, which turned out to be maki, did not arrive for 40 minutes later! The restaurant was on the busy side with only two waiters, but we ordered a variety of things and there would definitely have been something that could have been served faster than that. And we had to ask for the wasabi/pickled ginger. Not long after that our waiter (who seemed to understand what we asked in slow-motion, and had zero personality whatsoever) came back to tell us that the kitchen had lost our second order. So we had to order again.
The whole night just went on like that. We would try and get ahead by submitting orders whenever food arrived, but the food that did end up coming to our table was sporatic and not necessarily what we had ordered. We would take into account how many pieces of maki or sashimi were supposed to be in each serving, and order accordingly, and they would always give us a strange amount. The waiter/kitchen kept forgetting orders and it would only be brought out when we enquired about it. Some things straight out did not arrive. If the kitchen is out of a specific dish, it would be really nice if they told us about it!
Because the food sometimes arrived and sometimes didn't, and because it came out in such a staggered way, it came to a point where we really didn't know if the previous order was going to be completed, or if the kitchen was going to forget about it again. It was as if every time we submitted a new order, they just threw away our old order and started over again. And contrary to other reviewers, they did not refill our water often at all! I would say maybe 5 times over the course of the 3 hours.
The food itself was ok. Not great by any means but not horrible and no one got food poisoning. The sashimi came in tiny little 1-inch cubes. The only thing thing that stood out was the grilled salmon head. But I don't think I could tell you objectively if anything else was actually good because the whole meal ended up taking 3 hours, and by that time we were all so hungry that we were just scarfing down whatever was brought to us. The other Odaki on St-Catherine St is much better (the two have the same name but are not related at all), food-wise and most definitely service-wise. This Odaki is just a mess. Partway through dinner, my dad went to speak with the manager to complain about the horrible service, and he had no reaction. No apology, and not even an excuse. And the tip was automatically added to our bill because we were a large group, but the restaurant did nothing to deserve this tip. This place does not deserve anyone's money!
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