When I checked in, the front desk staff was missing. When I checked out, the front desk staff was missing. The valets had to be chased down every single time I needed to park or retrieve the car. When I called a week later regarding the charges on my account, the first call was disconnected. On the second call, I was put on hold for ten minutes before I gave up. On the THIRD call, I asked the clerk to email me a copy of a form, and she informed me that the scanner was down and she would be unable to for several days.
The pillows were appalling and there was no complimentary breakfast and no refrigerator.
Does ANYBODY run the show here?? What a disgrace to the Marriott name.