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  • Ordered the glass and was told 10-15 business days for it to come in. Called on business on day 10 to see if it was there and it was not but the person that could check the status had already left for the day and someone would call me the next day. Received a call the next day confirming that they could do the installation a few days later so we scheduled the appointment. Frameless Glass called me on the installation day 30 minutes before the installation time frame and said they were "stuck on another job and wouldn't be making it out today". At that point my husband was already there waiting for them as it's a drive across town for us to be at that location so he had arrived early to be there before the tech. I asked if they had another tech or another company they could subcontract and was told no the soonest they could come back out would be next week after their new techs start on Monday. So we schedule for next week and my husband drives back across town. Installation day rolls around and the tech comes to the house and only brought 1 of the 2 pieces of glass that he was supposed to install. Call the office and ask them what they will be doing to rectify it and I was told they'd call me back. They call back and say that they will drive it out to the tech. 30 minutes later they advise the tech that no one will be driving it out to him so he needs to come pick it up from the warehouse then go back to install it (yet, no one ever called to tell me that). So my husband was stuck waiting an additional hour for the tech to drive to the warehouse to get the glass and come back to finish the installation. I do have to at least say that Bobby (the installation tech) was very professional, polite, and compassionate about the mistake. He took ownership and genuinely tried to make it right. Not once did the office staff apologize for any of these things nor offer any type of compensation for the inconvenience of wasting 2 days of my husband's time accommodating their mistakes. I wouldn't suggest these guys to anyone as it's obviously not about customer satisfaction at the top. ***UPDATE*** I did want to come on here to let everyone know after seeing the review the owner himself (Ron) did call me to apologize for the issues. He did seem genuinely disappointed in the service I received and took responsibility for the issues. It sounds as though there was some miscommunication among the office staff and it unfortunately caused us to have these issues. I'm upping my overall rating by a star just because of the time he spent and sincerity he had when reaching out. Hopefully, they really will use this as a learning experience to make sure that things are better in the future.
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