I have been using Banfield for seven years. We have had three dogs on the wellness plan, two currently using it.
Let me start with the reason I gave this location any stars - Dr. Young and Dr. Spangler. They have been nothing but amazing to us and our dogs. Somehow one of our dogs sees one and one the other and they are both equally fantastic. We have one really crazy rescue dog that I know would be any vets nightmare, but Dr. Spangler calls and leaves us a message where she talks about how special the dog is and thanks us for giving her a chance and rescuing her. Dr. Young was there to help us pick ticks off of our rescue puppy and helped her when she was throwing up uncontrollably.
The only thing I don't understand about this location is why the people you deal with on the front are so rude and talk down to you. Really just the people at the desk. I started with Banfield in Chicago and have never had that experience before, which is ironic bc people in Scottsdale are much friendly than in Chicago. The longer I'm with this location the worse it gets. It's to the point that I was cringing when I had to call this time around. I just wish the people you interact with on the front end could be so wonderful as Dr. Young and Dr. Spangler. That would make the experience a much better one. It's almost like they need another location nearby bc they are so overly busy that it's going downhill.