We just had a technician come to our UDC home to look at our heater. The technician was too heavy to sit on the joist in our attic, and my husband and I watched as the entire ceiling bowed two inches. My husband asked the technician three times to please come down off the ladder, and he did not. When he finally came down from the attic, his comment was, "It's too bad that this home isn't made better." We contacted the office and were told by the woman in the office that we were going to have to speak with Old Republic and not them. They did not offer an apology and were not willing to ask us what happened. I would NOT recommend this business to anyone. When Old Republic called us, they said that it would be seven more days before anyone could come back. We then asked to work with a different contractor who is coming out tomorrow.