| rev:text
| - So here's my opinion of this office, and I hope other moms and dads find it helpful.
Making an appointment (5 stars): I called to make an appointment for my son (as a new patient), spoke to some one who verified my insurance was accepted over the phone, and literally had an appointment for the following week.
Accessibility of location/Parking (3 Stars): When we arrived at 7:50 AM on a Tuesday, the parking lot was quite full but it didn't take long to find parking. There's an entrance/exit off of Tenaya and one off of Cheyanne. I gave 3 stars because it's adjacent to the hospital which can create some confusion and congestion getting in an out of here. Also, upon entering that medical building this office is located in, there's a pharmacy at the entrance (which I understand can be convenient when leaving) but causes a cloud germs from those who are sick and waiting for meds. That's not something you want to be breathing in when your trying to take your kid to a well visit.
Office front desk staff (5 stars): So checking in was a breeze. The lady who helped me was very nice, explained all the documents that need to be filled out, and asked for the exact information from me that was needed in order for my son to be seen. The staff members behind her were also pleasant and engaged with my son while we checked in.
( Side note: the check in desk is located right at the front door which, creates a bit of a traffic jam when this place is busy.)
Waiting Rooms (2 Stars): Yes, there is a sick and a well waiting room. HOWEVER, people fail to read the signs before entering whichever room they want. You have sick kids with well kids, but I don't fault the office for that. That's the parent's job to pay attention. The 2 is for the filthiness of the place. My son wanted to place with one of the toys in the room, so me being me, I had lysol wipes on hand to wipe down the surface. This toy was so filthy, I couldn't believe that it was in the waiting room. The room itself is very dated, and the chairs are falling apart. This room could use a make over or some TLC.
The Wait (4 stars): We waited for about 15-20 minutes, given that we had paperwork to fill out. The wait wasn't bad; I just wish I didn't have to wait in the waiting room.
The Well Visit Experience ( 2 parts: Nurse and Doctor)
Nurse (3 stars): The nurse called us to the back, and she seemed very pleasant. I gave her three stars because there are just some common courtesies that young patients and their parents should be afforded. She never introduced herself, or the student that was shadowing her. She led us down a hall to an exam room, where she asked us to get my son striped down to his diaper be weighed (which is common). However, we were then lead back into the hall where there was a scale and measuring table. We weren't informed that this is how it is here. My husband and I were baffled! Then she asked us to take his diaper off! Keep in mind we are still in the very public hallway of this office where other patients are being lead to their rooms. No explanation! My son didn't like this one bit and neither did we. The nurse tried to make my son laugh by playing with him, but he wasn't amused. After being weighed, we put a new diaper on my son and quickly went back to our exam room, where we waited 15 minutes for the doctor. Maybe I'm being too harsh, but I feel like the nurse could have been more engaging, informative, and made our experience better. She also administered a shot, and instead of asking which leg we wanted it in, she made that decision for us without asking. She also instructed my husband to have my son lay on the table instead of my husband holding him (like he normally does). Perhaps she could use a refresher in bed side manners course, and remember that she is working with children.
The Doctor (5 starts): My son saw P.A. Candace Moore. She was absolutely great! She was warm and welcoming. She introduced herself, and was very caring with my son. She asked us if we had any concerns or questions, and then examined my son ON MY LAP!! How cool is that! He didn't want to sit on the table, given that he was down to a diaper and cold, and was already sitting on my lap comfortably. She was completely accommodating. She was even understanding when we told her that we are delaying some vaccinations. She didn't push us to get more or scold us like some doctors will. I'm so happy that we found her.
The Exam Room (2 star): Like the waiting room this room is very dated and a little dirty. While we waited for the doctor. I took the opportunity to wipe down the room with my Lysol wipes. It was just filthy! My husband said it looks like they bought this building and kept all the old stuff the previous tenants left from the 90's.
Overall: This place gets a low "C" %73 ( 29/40). But there's room for improvement. We shall see!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)