As I am an ASU student in between classes I decided to check out this firehouse subs, I tend to go to jimmy johns that's across the street but today I wanted a hot sub. I knew that firehouse made hot subs so I decided to give it a try.
After walking into this firehouse subs location I was greeted with two employees bickering about work, talking about how the coworkers they work with don't do this and don't do that, as I figured out where the front counter was I decided to walk up and look over the menu, but as I walked up she had asked me immediately "do you know what you would like to order?" However the time in which this was said suggested that I was interrupting the conversation she was having with her coworker. I ordered my sub and proceeded to the restroom as the two employees continued their ever lasting conversation and bickering.
I came out of the restroom and took a seat in the middle of the restaurant to wait for my much anticipated hot sub but noticed again that the two employees were still going on about work and were still having their tumultuous conversation. The tv in the restaurant was on ESPN with the Colin Cowherd show so I tried to tune into what was happening but I couldn't as the two employees were talking loud enough that it trumped the TVs sound.
My sandwich was placed in front of me within 2-3 minutes of sitting in which I was excited to bite in, and let me tell you the food that firehouse subs had is amazing, very well balanced ingredients gave my steak and cheese sandwich the kick it needed! The problem was that the two employees did not shut up. They continued to talk the whole time while also complaining that their manager didn't get his bonus and was being an ass to the two employees. They also commented as they only had received a .25 cent raise and seemed very disgruntled about this.
Being that I work in food and beverage that coincides with customer service for over nine years I was a little irritated by the lack of customer service or there of at this firehouse subs location. It looks as if I may only go to jimmy johns here on out even with the amazing food that firehouse subs offers.