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  • Do any of you have an acquaintance with whom every visit leaves you feeling like sh*t? Your leave feeling drained, dejected, maybe a little insecure or defeated. You vow you are done with them but keep going back, until one day you finally decide, once and for all, ENOUGH. That sums up how I think and what I feel about Holt Renfrew on Bloor St. Every time I walk out of their doors, I feel like crap. I feel unworthy by a set of standards to which I don't even subscribe. That's a pretty normal feeling after 3 floors of staff have acted like you don't exist. There are 3 kinds of bad customer service: harassing the customer, being rude to the customer, and ignoring the customer. You can bargain on the latter two at Holts on Bloor. If you are a woman who hopes to be served at Holts, you may wish to bring one of the following things, to improve your chances of being noticed: 1) a man 2.5x your age 2) a completely perfect salon blowout 3) facial cosmetic surgery and a full face of makeup 4) designer clothes, top to toe. Preferably covered in logos. Today I wandered into Holts. I was prepared to spend quite a lot of money; I wanted to reward myself for a big accomplishment. After testing out products and checking out garments under the sneers of hyper-groomed shopgirls and shopboys, though, I walked out with wallet intact. That familiar dejected, insecure, and defeated feeling was creeping back in. I went home and went online to purchase everything I'd been ready to buy at Holts, plus a few things to reward me for my shitty experience. ENOUGH. I'll take my money either 1) where I'm treated with some value or 2) where it's an Internet screen giving the silent treatment, not snobby staff.
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