I can't express how disappointed I am at Kneaders customer service. The people they have working there have no idea what's on their menu or how to actually explain it to anybody. We ordered a cake and the girl rung up a different cake and they made it when we picked it up. This is the third time we had a problem Kneaders and it's such a shame because it used to be so good. A little bit of training goes a long way.