Parking - Free: Very big lot but it's usually packed and hard to find parking on a weekend.
Queue: This place is very VERY busy, majority of the time I've never had to wait to be seated but rarely it would be so packed you might have to wait a few minutes before getting a seat.
Bathrooms: Barely passing grade.
Venue: It's like a cafeteria style setting where you may end up being seated next to another group of people. Walkways are narrow and the place is okay in terms of cleanliness. This is actually the part where it's losing points because it's not up to my level of standard in terms of cleanliness.
My cousin calls it "The Best Pho in Town", as this place has won awards for it's food. My friends and I use to be regulars here for the past couple of years, now we go to a different Pho place to get our fill. The Pho is really good and reasonably priced, as a vegetarian you can order the special pho that comes in a coconut/peanut broth with Tofu instead of meat. It's the only Pho place that I know that serves something like that. The avocado shakes are very good here too.
I cannot in good conscious end this review without mentioning an incident that occurred while dining there one night. My friends and I were sitting a table away from a mother and son couple who were seated right next to the drink bar. The co-owner of the Pho restaurant tipped over and spilled coke all over the boy and his mother his phone and clothes were soaked and the mothers jacket got hit. The co-owner (the lady without the glasses), handled the situation very poorly, things got heated and she kicked them out even though they did nothing wrong.
What should've happened was, the meal should've been on the house, and they should've offered to pay for dry cleaning. Instead now they lost 2 loyal customers. So that's part of the service review. If the other owner were present (the sister with the glasses) I'm sure she would've handled it better.