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  • I am giving this location 2 stars. It has nothing to do with the variety of collection, or the staff, or any of the usual aspects others have reviewed upon. Rather, it has to do with a specific experience today, especially compared to the Eaton Centre location. I know Sephora offers an amazing return policy. And I had never been to this location, despite having wanted to since they opened. I thought why not take in a product I need to return and check this store out at the same time. Well maybe, one shouldn't take in their returns here as this store requires you to have ID for a return without a receipt and will do exchange only for said return, and this is without having looked up when the purchase was made byway of your Beauty Insider card. I had an eye palette which I purchased several months ago, had only used a couple times and would not be using upon realizing that I was having a reaction to the ingredients in the product. Fully aware that purchases could be looked up using my VIB card, having done a similar return previously at the Eaton Centre store where my receipt was found on my card (where I was fully refunded and I did not need ID), I went into this store expecting a similar transaction. While the sales associate was nice, she said that I would need ID, and that I would only get to exchange the item. I may be wrong and ID might be required. Still, for one store to tell me without even looking up my purchase that I would only get to exchange (for a price that was less than what the product was worth) and another to give me a full refund, because it was still possible to do that? Yea, this store deserves 2 stars. I would give it 1 for this experience, but I actually love Sephora. I will definitely not be spending my money at this location. I went over to the Eaton Centre location after this and got my full refund, without showing ID and without being hassled.
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