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| - Well, before I posted this, I read the other reviews and seems like customer service is a hit and miss at this place...a miss..twice for me unfortunately.
I decided about a month ago I wanted to get into hunting archery...for a first timer...walking into a archery shop can be little intimidating. So first time, bout a month ago, I went in they asked me right away how can I help? I said what I was looking to do. At the end, bottom line I got from them was take our class first then we can talk..I agree a class isn't a bad idea but that doesn't mean you can't speak to me or educate me for even a minute. Or even entertain my amateur questions that you probably have heard a million times. After getting the cold shoulder..it put a bad taste in my mouth and I kind of dropped the archery thought.
Fast forward to today...so typically one strike and your out in my book but this place is the closest archery shop to me by far and I really wanted help in selecting my first bow and build a relationship with a local shop I can go to in the future. Customer service is soooo important me and I just don't think there is an excuse for lack of it.. I walked in and there was no one visually there. No employees or customers. I heard few people talking in the back. About 20 seconds later a employee walked out and asked "how can I help you?" I responded with "I'm looking to purchase my first bow and would like some help in deciding which one is best for me" Right away, almost before I even finished speaking, he went on saying "well with the info you just gave me I can't help you and gave me a couple of ridiculous analogies to prove his point one being about my boots...which made no sense. Honestly in my head I thought...you asked me how could you help..I answered your question hoping it would be a start of a good conversation that would lead to some q/a and possibly a purchase at the end. So after he was done, I started to speak saying which brands I researched and like, my budget and in mid sentence he interrupted me and went back to his original point that it's hard for him to help me. It was very apparent at this point that he obviously was in the middle of something (or not) and needed to get back to the back room. I mean like rude pushy short and just not interested whatsoever...at this point I think I might of had a smile on my face because I couldn't believe someone would treat you that way when you walk in there store to spend money...anyway I just said thanks for your help and he high tailed it to the back office. I was like unreal! I stayed in there walking around checking things out for five minutes completely by myself just to see if someone would come out..nothing.
Bottom line...to the employee "junior"..I hope hope hope your not the owner...people have good days and bad days..sometimes busier then they want to be....maybe didn't get laid the night before...but you have a lot to learn about customer service..treat everyone the same that walks in your door..not just the regulars.
To anyone that reads this and looking for your first bow goto Ross outdoors in Phoenix. I drove 35 minutes to Ross and it started with the same first question but ended with amazing customer service from three different employees, they showed me tons of bows, gave me a crash course on all the hardware and tips for technique. I probably shot six bows multiple times. After my visit there, I was like wow night and day. I'm going back to Ross outdoors tomorrow to buy my first bow and I'm super excited about it!!
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