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  • I will preface this by saying, this review represents this particular location and not the chain, as I generally enjoy the occasional Swiss Chalet order quite a bit. That said I will never, ever, order Swiss Chalet again while this is the location serving my area. My wife is vegan and so we ordered their Vegetarian Burger for her, and the Chicken and 1/3 Rack of Ribs for me. After ordering online I realized that my phone number was not current and so I called customer service to update the number. Customer service indicated that the number had been updated and they would call the restaurant. About an hour later the delivery girl arrived, and the poor girl had the wrong number, our unit is not numbered and she actually managed to track us down still, so we of course gave her a reasonable ($8) tip for the trouble. I excitedly unpack my food and think, mmm chicken and ribs while my wife goes to get her burger ready for consumption. The party pretty much ends there, not only is the burger beef, and not only did customer service fail to update the number, but after eating the ribs, the chicken, and some of my french fries, I break open my dinner roll and the accompanying sauce to dip said roll and find not the usual yummy sauce, but this jello like substance posing as a dipping sauce. I called customer service, and ended up receiving a $12 credit for the mixed up order, but I was so furious that we decided to order from elsewhere for her. Fast forward about 6 or 7 hours, and I am sick as a dog in the bathroom, I mean seriously I couldn't decide which end to put on the toilet, it was that bad. The next day, more of the same. I am so put off of this restaurant (location) that merely walking past it makes me dry heave. I give this restaurant the, I'd rather eat what comes out of my dogs butt award.
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