This is my second time to this kinkos in the last couple weeks. I just want to say that Rickie has excellent customer service skills!!. I needed copies had forget what I needed she recommended that I emailed it to FedEx, of course I had the wrong version and she was able to make the adjustment for me. She has no idea that her act of kindness in helping me made my day. She could have easily had me go home and get my copies and come back. Thank you Rickie. You are a rock star!!