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| - Worst Moving Experience Ever!!
I share my story to save anyone else from the nightmare we lived.
We hired Oasis Movers based on a recommendation of a friend who had moved cross country prior to us. We were moving from west coast to east coast, which we had done 2 years prior with no issues. At first we spoke to a very nice agent who gave us our quote and set everything up for us. We confirmed the move for July 31, 2014 and paid the required deposit. We were told they set up your pick on a 3 day window of time. We confirmed the dates would be July 29th -31st, we had to vacate our apartment on the 31st so the dates worked well for us. They told us the driver would contact us 48 hours before the pickup and as of July 28th we hadn't heard anything from the movers. By the end of the 28th I called the company due to concern. I spoke to the same agent I had previously and as always she was helpful and apologized that the driver had not contacted us. I was given our drivers phone number and called him right away he said he would arrive on the 30th at 6:00pm to pick our stuff. The driver also let me know that we had been on his schedule for pick up on the 29th and had disappeared from his schedule then reappeared for the 30th at 6:00pm, he was concerned that he wasn't going to have time due to his work day being too long. I found 6:00pm to be a very strange to time to load our apartment and unprofessional. Since most apartments do not allow moving after business hours. After this call everything went downhill and the nightmare of this company began.
The next call was back to the main office where I no longer was given any clear answers. I explained what the driver had told me and was then transferred to their dispatch department. They told me it appeared the driver was behind due to his recent drop-off having issues. I then again explained that we have to vacate out apartment on the 31st. They told us to feel free to call the driver ourselves for updates. We never spoke to the driver again. For the next 4 days we got his voicemail and no response. By the 30th we were panicking, we made multiple calls to the office and was told don't worry the drive will be there on the 31st to pick up your things. The 31st he never showed we called Oasis multiple times and was given so many different excuses I can't even remember them all. At one point when we called it was going to random voicemails, obviously ignoring our calls. My husband finally called from his cellphone and some picked right up. The last 3 calls we were told the driver wasn't going to come and he would be there the next day, we told them we can't stay in our apartment what are we supposed to do. They told us we are sorry but there's nothing we can do, that this wasn't a normal situation for them. What kind of an answer is that! One woman told us they weren't coming and I started to cry and she said" Now I see why I was told to make this call." She had no idea what the situation was and even told me she was just told to call me and say they weren't coming. Words can't not describe the anger and fear we felt. We had nowhere to go and a house full of boxes. Thank goodness our landlord let us sleep in our apartment under the condition we had to be our early August 1st. They had new tenants moving in August 2nd and need to fix the place up. My husband then called Oasis back and told them fine come August 1st however it has to be early in the morning. They of course said sure thing he will be there by 9:00 am, once again we tried the driver's cell phone and straight to voicemail. The morning of the 31st around 9:30 no one called and no one showed up. We were forced to get the last U-Haul in the area and rent a storage unit. At 11:00am my husband called and cancelled the Oasis movers. Sadly they actually sounded relived. The best part is a 1:00 the driver called to confirm we had cancelled. Why hadn't he every responded to us prior, hmmm makes me wonder. The added expenses were not cheap and the stress can't even be described. We had to leave our belongings in Seattle for 6 months before we were able to hire the best moving company Mayflower. The best part is after this awful experience I contacted Oasis for a refund on my deposit, since they never did their job and was told they don't give refunds. However she would ask her manger if we could get a refund given the situation. Once I heard back from her via email (which I have) she told me they would issue a 50% refund. We said fine just to have this nightmare behind us. To this day we never received that refund.
My advice is to never ever us this company. It felt like a complete SCAM!!! I have never been lied to or treated so absolutely poorly by a company.
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