No understanding of customer service. My friend made the mistake of making a reservation here for her birthday. When we arrived on time, they told us our table wasn't ready yet, even though numerous other tables had "Reserved" signs on them. We waited 40 minutes and watched ever other party who made a reservation be seated before we were. I've worked in the restaurant industry, and I understand that you're at the mercy of the current patrons, but this was just absurd. They bought her 1 cocktail, where at the least our meal should have been comped due to their bait and switch (we were a party of 3, so this is a reasonable measure). Instead of making my friend feel valued on her birthday, they left her powerless and showed her that she didn't matter as a customer. I will never come back here and warn friends against relying on a reservation at this establishment in the future.