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| - Zero should be an option. Facility was very helpful and accomodating while transfering my loved one there from the hospital. But as soon as she was admitted, the care depleted. Here are things we observed within three random visits at different times of the day: urine soaked socks on her foot that was already infected with a bed sore, immobile patient being left alone and with door to room closed while out of bed on a precarious commode without reach of a nurses button, oxygen compressor without intake filter (in fact, the filter itself was on her bathroom floor...in urine), urine dripped all over floor near commode, hand wound uncovered when orders were for it to always be bandaged, and my favorite...on the last visit the RN started a confrontational argument with us in our loved ones room when we arrived to give our loved one the oxygen mask she had requested. There was not a single supervisor on duty that night, nor a doctor on call. Even though we are listed as POA, and our loved one is fully coherent and lucid, the RN argued with us for 20 minutes refusing to allow the oxygen mask. Two nights previous our loved ones oxygen levels dropped to 84 without the mask, multiple staff told us they did not provide them, but we could bring one...and when we were finally able to bring it this was what we faced. Our loved ones oxygen level was on 3 when we arrived and she said she wasn't getting enough...the RN turned it down to 2 and then refused to tell us what the orders said in the computer. This place is a nightmare and first thing in the morning we will be on the phones looking for a transfer. Our loved one is a tiny, late 90's female with absolutely no other health problems other than nuralgia and having just been through a partial hip surgery. She is not even a difficult patient. Prior to this she still lived by herself at home. But after a week in this place she has pneumonia and signs of congestive heart failure. Is there a rating LESS THAN ZERO??
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