This place gets 3 stars for the following reasons
Wait time, they can have empty tables at any given time and will have a wait. If you know your always busy, staff more people...
Service, service is always subpar at best. Maybe because they are so busy? See solution to number one...
Price, if you get the regular pizza and some sodas it's pretty reasonable priced. The kids meals are what is crazy. 4.99 for pasta, $1 extra for Alfredo sauce, $1 for minimal amount of chicken. That's more expensive and my kid liked it less than Olive Garden. (She doesn't like Olive Garden either if that says anything)
In all it's a place to grab a pie once but don't go with kids that don't eat thin crust pizza and be ready to wait. Heck I recommend eating about an hour before you go, you'll be hungry by the time your food gets to you.