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  • Phoenix Airport Location - Beware of extra fees that staff wave off or can't explain. Felt hustled and ended up paying $100 more than expected price. Was told that in order for my husband to drive, he'd need to be added as an authorized driver. Was quoted $5 per day. Fine. Appears we were charged $12 per day. But hard to tell due to poor verbiage on rental agreement. When we finally got an itemized receipt, caught the error. Contacted Fox as per their FAQ, spouse should not be charged to be added as an authorized driver. Was told too bad. I had signed the agreement. Plan on filing a complaint with BBB on that one. Was told there was a $150 deposit when using my credit card. Nope. It was an extra $371 charged to my card. Also took an hour to get the car. There were 3 people in line in front of us. Two of those were at the counter being helped already for who knows how long. Won't be renting from them again. Expensive lesson learned. Don't fall prey to these crooks.
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