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  • I am another dissatisfied Amazon customer. I ordered their 4 Bermuda Gaming Chairs manufactured by Coaster sold by Furniture Creations. I discovered manufacturer defects in 3 out of the 4 chairs. Mostly the arms were separating where the manufacturer glued them. One chair was leaning to the side so bad I doubt anyone will be able to safely use it. They have a 'not so clear' policy to return items within 3 days of receipt. The policy is located on the seller's page and not on the item page. That was practically impossible in this case. I had to assemble the 4 chairs and then use them to discover the defects. It was within 2 weeks that I discovered everything (not unreasonable). They offered to send me arms to replace the defective arms. I would have taken them up on that offer had it only been one chair and only been the arms. It was 3 out of 4 chairs! At that point I just wanted to return these items, get my money back, and shop for something different. Both Furniture Creations and Amazon refused to offer that as an option in this case. I have never complained about anything I have bought on Amazon. I felt in this case it was clearly a case of the vendor not standing behind the products they are selling in addition to taking advantage of the mail order nature of the business. I think had it been a local transaction this would have been blatantly obvious and there would have been no question about a refund. My advice to anyone doing business with this company is to stay away from their mail order side of things. After I had this experience I started noticing lots of other complaints scattered around the websphere. I just wish I had seen those reviews prior to doing business with them. As for the chairs... I'll be going to Coaster directly to see what can be done. I may end up with a little glue and a lot of care to use these chairs for the future.
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