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| - Let me start this off by disclaiming, I don't have all that much plumbing knowledge, nor do I claim to, but their prices and service seem lackluster.
It all started about a year ago when I initially called EcoWater for service on my water softener. I had called them due to the "great" reviews I've heard and radio endorsements. They accommodated my schedule and got someone out the next day. The gentleman that came out claimed to be the owner which i was impressed with. He fooled around with the controls and finally came back to me with the diagnosis: I needed a new control valve. I obliged, being a new homeowner and chalking it up to new home ownership expense. The "owner" installed the new valve and it took about 4 hours. Probably something that a qualified professional should be able to do in about an hour. He miscut copper pipes several times over (thank god they didn't charge me for materials!). I had to physically help him through the process of figuring out which right angle to weld (ugh). My water softener worked for about 2 months, then it slowly stopped working and I failed to notice. When I did, I didn't have the disposable income to have it fixed right away.
Flash forward to today (about 1 year after initial install date). I called a technician to come out and they next appointment they had was for a week from my initial call. I begrudgingly agreed and had them come out. They quoted me a time between 12-3, just enough of a window that I had to take the entire afternoon off of work. I even requested that it be a late afternoon so I could stay at work, but no. You're given a time and you take it or no soup for you. That should have been my second clue. (First being my first experience). The technician came out and within a few minutes diagnosed the problem as a clogged drain line after being on the phone with a technician who knew how to work on my water softener. (Wait, the technician who came out didn't know how to work on it? Yes. He was on the phone for the first 30 minutes). After the diagnosis, he relayed back to me that the drain line went into the attic. He crawled up there took a look around and found the line. The line went all the way to the other side of the house and he got up through the other crawl space. After a few minutes, he told me he could not find the pipe on the other side. Well obviously it had to go somewhere. I was not satisfied with this answer, so I got up there myself and within 5 minutes, I found the pipe leading up through the roof. Now I don't know if this was not part of his "job description" or just pure laziness, but when the CUSTOMER has to do half of the work, I think that I should only have half the bill.
So there I was on the roof of my own house flushing the line backwards while the technician stood in front of the water heater. I'm dusty from the attic and soaked from pushing the hose up against the drain line. We finally unclogged it (it was filled with crap) but didn't completely unclog it. After about 10 minutes of this, we called it a day since the water softener could drain. After this, I questioned him, "Well what insures me that this is going to work?", to his reply "there isn't, but it looks like it will". Are you serious? You come out to fix my freaking water softener only to tell me that you think it's going to work? At this point, I sent him home, but not without getting hit with the bill first. $185. WHAT!?! The initial charge was $105 for the technician to come out . What they failed to mention was that it was $105 only for the first 30 MINUTES ($52.50 for the trip charge and $52.50 for the first 30 minutes - seriously $52.50 for the trip charge?). He was there for exactly 1 hour and 15 minutes. He rounded up to .3 of an hour (an extra 5 minutes). Seriously, he nickel and dime'd me for every cent. So I complained and told them that the rates were high and that they didn't tell me that $105 only covered the first 30 minutes. He apologized and told em that other plumbers charged for half hours and then he drove off. Most every other "service" companies charge by the hour...But what can I do? I guess choose not to call them again, which I will not. I encourage you to shop around for not necessarily the cheapest service but someone that will actually be knowledgeable and a company where you don't have to do the work yourself.
Pros: Knowing the job was done (CAUSE I DID IT MYSELF)
Cons: Price, lack of knowledge, SERVICE
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